Frequently Asked Questions
What is AV3 Visuals?
AV3 Visuals is part of AV3 Media (UK), creating cinematic motion visuals and video content for events, installations, projection mapping, and creative productions.
What can I use the visuals for?
Once purchased, you may use the visuals in your own live shows, performances, digital installations, or creative video work, according to the AV3 Visuals License Terms.
What file formats do you supply?
Visuals are delivered as high-quality MP4, MOV, or ProRes files, usually 1080p or 4K resolution.
Can I use them commercially?
Yes. You can use them in paid performances, commercial video projects, and other professional settings, as long as you don’t resell or redistribute the original media files.
How do I download after purchase?
After checkout, you’ll receive a confirmation email from sales@av3.co.uk with a secure download link.
My link expired — can I get a new one?
Absolutely. Email sales@av3.co.uk with your order reference and we’ll reactivate it for you.
Do you offer refunds?
See our Refund Policy. Refunds are available for accidental duplicate purchases or technical issues preventing download.